Frequently Asked Questions
Event Hire - FAQs
How will participants listen to the Auracast broadcast?
We can provide dedicated Aurcast receivers that can connect to participants own headphones via 3.5m jacks or through headphones/earbuds provided by us.
If a guest has T-Loop on their hearing aids, we can provide a neck loop and receiver pack.
If a guest’s hearing aid, earbuds, headphones or phone are Auracast enabled, they will be able to directly connect to the broadcast without any extra equipment being needed.
How many people can listen to the same Auracast broadcast?
Unlimited, as long as they have access to an Auracast device. We will site visit before the event to ensure we provide enough transmitters to cover the area.
What audio will be available through the Auracast broadcast at our event?
We arrange for a feed from your event sound system which enables anything amplified in the room to be fed to the Auracast stream. From speech to music to video audio.
We can provide full event audio services including PA hire and sound engineers if this is required.
Will you provide a technician to support on the day?
Yes. We have trained technicians who will set up the system and support your clients to access the broadcast.
Can we hire the Auracast kit without a technician?
Yes. However, you will then need to have your own technician onsite who can set up, commission the system and support during the event.
Can you help with other technical production services for our event?
Yes. Our parent company Big Door Broadcast Ltd are very experienced in the live events industry and can provide full production services. Please ask us for details.
No. As Auracast uses low energy Bluetooth, no licences are needed.
Do I need to licence a frequency to use Auracast?
Auracast Installation - FAQs
Can Auracast be integrated with our current AV system?
In most cases, we can integrate Auracast with your existing system. We will discuss this on a site visit with you.
What equipment will we need to install?
You will need to install an Auracast transmitter. We will site visit and recommend the correct number of transmitters for the size of your venue. These can be easy fitted without disturbing the structure of your building.
What other equipment will we need?
We will advise on this for each individual scenario. It is likely you will need Auracast receivers, a charging base and some form of wired headphones and loop necklaces.
Do you provide technicians to install?
Yes. We have trained technicians who will work with you to design the best listening system for your venue. They will then install, commission and test the system.
Do you provide training on the use of Auracast?
Yes. We can provide training sessions to your staff on using the system.
No. As Auracast uses low energy Bluetooth, no licences are needed.
Do I need to licence a frequency to use Auracast?
Using Auracast - FAQs
What kind of devices can I receive an Auracast broadcast on?
More and more devices are having Auracast built into them including headphones, earbuds, hearing aids, phones and speakers. Check with the manufacturer of your device to see if Auracast is enabled.
How will I know if my device is Auracast enabled?
Ask your device supplier or check here: www.bluetooth.com/auracast/find-a-product/
My hearing aids have bluetooth. Does this mean I will be able to connect directly to the Auracast broadcast?
Not all bluetooth hearing aids will have Auracast enabled on them. Please check with your manufacturer.
No. If your device is Auracast enabled, it will be able to see the broadcast and connect directly to its Auracast assistant.
Do I need to pair my device to receive an Auracast broadcast?
Will I need to be in a certain area to receive the broadcast?
No. The Auracast stream will be set up to cover the space that the event is in.
Will I need special equipment to access the broadcast?
You may already own the necessary devices and not need anything extra. If you do need one of the below, we can provide this for you.
If your hearing aid has T-Loop, you will need a neckloop and receiver pack provided by the venue.
If your hearing aid, earbuds, headphones or phone are Auracast enabled, you will be able to directly connect to the broadcast without any extra equipment.
If your headphones have a 3.5m jack, you will need to connect this to an Auracast receiver.